Dishing Out the Details
When ordering "The Looks" directly online, the process is as follows: Choose one of our customized looks. Include your guest count and party date. A tote with your order will be hand delivered to your door one to two days before your gathering. Once the party is over, repack your dishware, flatware, and glasses in the provided sleeves. Place these protected items, along with the linens, and candlesticks or votives in the tote. A pick up date will be provided one to two days following the party.
If you have any questions prior to ordering, email hello@thespoonandsalt.com or call (908) 818-0400.
With Event Extras the process is as follows:
Select the item(s) from the Event Extras and click to be directed to the submission form. A team member will respond and provide terms and conditions and a Rental Agreement.
For special orders, such as a combination of Looks and Event Extras, contact us at hello@thespoonandsalt.com or call (908) 818-0400.
On our website is a full description of what is included in each look. Typically you will find a charger or placemat, dinner plate, salad plate, flatware, a drinking glass, linens, and candleholders with candles in every tote.
Four table settings arrive in each tote. Our custom totes were designed to hold a 4-piece table setting, so we ask you select your guest count in multiples of four.
We include a "How To Set the Table" printed insert with every rental that offers step-by-step instructions and a QR code with a video tutorial. You can also find the table setting video tutorial here
The price listed for each rental does not include a physical table setting service; however, we do offer that service as an add on. Within the Event Extras tab, you will see Set the Table options by number of place settings. Include this extra with your rental before checking out and we will take care of unpacking the totes and setting the table(s) for you.
*Note: Each rental will include specific and seamless instructions for setting the table yourself.
If you will be using more than one dining table, provide the number of tables in the "notes" section when placing your order so that we send the correct number of candles and table runners. All other orders come with one runner and two tapers/candlesticks or votives/candles, unless otherwise noted in the look description.
We work with an expert linens partner that supplies tablecloths in multiple styles, colors, and sizes. At checkout, include a note that you would like to add tablecloths to your order, and we will contact you with options.
No, as we have carefully curated the various aspects of each look and they are not interchangeable. That being said, please contact us if you have a special request and we will try to accommodate.
Once you know the date of your party, we recommend booking your rental to ensure availability. The number of place settings for each look is limited.
At this time we are not selling any of our items so that we have enough inventory for rentals.
Contact us at deliveries@thespoonandsalt.com right away if there are any broken dishes, glassware or other items. Please include a photo of the damaged item. We will do our best to deliver a replacement in advance of your party.
Accidents happen. If you damage an item that arrives in the tote, please email us at deliveries@thespoonandsalt.com with a photo of the damaged item. We will review the damage to determine next steps. Charges for the items at cost may occur.
Special orders and Event Extras include a modest incidental fee to cover reasonable damages. If repair or replacement exceeds the incidental fee, the renter will be responsible for the amount in excess of the incidental fee.
No. Please return all items in the provided tote. If the tote is not returned there will be a $300 fee incurred to replace the tote.
Yes, please see our "Event Extras" section for additional items for rent beyond the items in the look.
We would love to help you choose a look that's right for your occasion. Contact us at hello@thespoonandsalt.com or call (908) 818-0400 for design help.
Payment
We accept all major credit cards.
Your credit card will be charged immediately upon placing your order.
The Looks are charged in full upon submitting payment.
For special orders and Event Extras, 50% of the balance will be due within 7 days after signing the Rental Agreement. The balance 50% would be due no later than 30 days prior to the event date.
Delivery & Pickup
Please see below our delivery area by county.
New Jersey
Sussex, Warren, Hunterdon, Passaic, Morris, Somerset, Essex, Bergen, Hudson, Union, Middlesex, Monmouth, and parts of Mercer County
Pennsylvania
Monroe, Northampton, Lehigh and parts of Bucks County
New York
Rockland and parts of Orange and Westchester counties
If your county is not included, contact us at hello@thespoonandsalt.com or call (908) 818-0400 to see if we can accommodate you.
Typically your order will arrive one to two days before your event. This allows time for you to unpack the tote and set your table in advance. After placing an order we will coordinate a delivery date for you.
Spoon + Salt hand delivers each item in custom totes or tabletop racks designed to hold everything securely.
Your order will be collected on an agreed upon date after your event. We will coordinate a pick-up time with you.
For "The Looks" rentals, if your tote is not available for pick-up on the date confirmed, you will be charged a $75 fee each day you are late.
For special orders and/or Event Extras, the renter agrees to pay a late fee specified in the Rental Agreement.
Depending on quantity, location within our delivery area, and delivery date, the fee ranges from $35-$150.
Clean Up Crew
No, you do not have to wash your dishes. If receiving a tote, lightly rinse off any remaining food and drink and place them back in the sleeves they arrived in, and then place the sleeves back in the tote for pickup. If tabletop racks are provided, rinse the rental items, and place them back in the racks. Glassware should be placed mouth-side down when returning.
We include "How to Pack Your Tote" instructions with each rental. The printed insert offers visuals showing where to place each item and a QR code with a video tutorial. You can also find that video tutorial here
Special orders and Event Extras typically arrive in tabletop racks. These items should be placed, as they arrived, back in the provided racks. Glassware should be placed mouth-side down when returning.
Our dinnerware is cleaned using restaurant-grade dishwashers, and packed in individual protective sleeves.
Yes, all dinnerware items, excluding decorative chargers or placemats, are meant for serving food and drink.
Our dinnerware is all unique and each piece requires different cleaning methods. Please do not place any items in the dishwasher or microwave.
Cancellations & Modifications
For orders placed directly online, if you cancel 14 or more days in advance of the delivery date, there will be no cancellation fee and you will receive a refund for the order. If you cancel 13-8 days in advance of the delivery date, you will receive a Spoon + Salt credit for the amount of your order towards any future rental to be used within 1 year of the original event date. No refunds will be issued 7 or fewer days in advance of the delivery date. Of course, we understand there may be special circumstances, so if you have an emergency please email us at deliveries@thespoonandsalt.com to see how we can help!
For special orders and Event Extras, you will receive a Rental Agreement that outlines our cancellation policy specific to your individual event.
Date change requests should be emailed to deliveries@thespoonandsalt.com and a member of our team will help you with your request.
Note that we cannot guarantee availability of the rental items for the rescheduled date.
If you would like to make changes to your order - such as the date or change the look - email deliveries@thespoonandsalt.com or call (908) 818-0400 and we will do our best to accommodate.
For special orders and Event Extras, please refer to your Rental Agreement for detailed information regarding our changes and substitution policy.
Events Outside The Home
Yes, we would be happy to work with your vendor for small private or corporate events. Email us at hello@thespoonandsalt.com or call (908) 818-0400 to discuss before placing orders at venues other than your home.
We do have a limited number of place settings per look; however, if you need more than what is offered on the website, please contact us directly at hello@thespoonandsalt.com or (908) 818-0400 to discuss your needs.
Stay In Touch
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