Dishing Out the Details
When ordering "The Looks" directly online, the process is as follows: Choose one of our customized looks. Include your guest count and party date. A tote with your order will be hand delivered to your door one to two days before your gathering. Once the party is over, repack your dishware, flatware, and glasses in the provided sleeves. Place these protected items, along with the linens, and candlesticks or votives in the tote. A pick up date will be provided one to two days following the party. Prior to purchase, please review our Rental Agreement here for our terms of service.
If you have any questions prior to ordering, email hello@thespoonandsalt.com or call (908) 818-0400.
With Event Extras the process is as follows:
Select the item(s) from the Event Extras and click to be directed to the submission form. A team member will respond and provide terms and conditions and a Rental Agreement.
For special orders, such as a combination of Looks and Event Extras, contact us at hello@thespoonandsalt.com or call (908) 818-0400.
On our website is a full description of what is included in each look. Typically you will find a charger or placemat, dinner plate, salad plate, flatware, a drinking glass, linens, and candleholders with candles in every tote.
Four table settings arrive in each tote. Our custom totes were designed to hold a 4-piece table setting, so we ask you select your guest count in multiples of four.
We include a "How To Set the Table" printed insert with every rental that offers step-by-step instructions and a QR code with a video tutorial. You can also find the table setting video tutorial here
The price listed for each rental does not include a physical table setting service; however, we do offer that service as an add on. Within the Event Extras tab, you will see Set the Table options by number of place settings. Include this extra with your rental before checking out and we will take care of unpacking the totes and setting the table(s) for you.
*Note: Each rental will include specific and seamless instructions for setting the table yourself.
If you will be using more than one dining table, provide the number of tables in the "notes" section when placing your order so that we send the correct number of candles and table runners. All other orders come with one runner and two tapers/candlesticks or votives/candles, unless otherwise noted in the look description.
We work with expert linen partners that supply tablecloths in multiple styles, colors, and sizes. At checkout, include a note that you would like to add tablecloths to your order, and we will contact you with options.
No, as we have carefully curated the various aspects of each look and they are not interchangeable. That being said, please contact us if you have a special request and we will try to accommodate.
Once you know the date of your party, we recommend booking your rental to ensure availability. The number of place settings for each look is limited.
At this time we are not selling any of our items so that we have enough inventory for rentals.
Contact us at deliveries@thespoonandsalt.com right away if there are any broken dishes, glassware or other items. Please include a photo of the damaged item. We will do our best to deliver a replacement in advance of your party.
Accidents will happen. This is why orders include a modest 10% incidental fee to cover damage beyond the usual wear and tear. If repair or replacement exceeds the incidental fee, the renter will be responsible for the amount in excess of the incidental fee that has already been paid. The incidental fee is a non-refundable fee whether or not the rental items are damaged.
No. Please return all items in the provided tote. If the tote is not returned there will be a $300 fee incurred to replace the tote.
Yes, please see our "Event Extras" section for additional items for rent beyond the items in the look.
We would love to help you choose a look that's right for your occasion. Contact us at hello@thespoonandsalt.com or call (908) 818-0400 for design help.
Payment
We accept all major credit cards.
Your credit card will be charged immediately upon placing your order.
The Looks are charged in full upon submitting payment.
For special orders and Event Extras, 50% of the balance will be due within 7 days after signing the Rental Agreement. The balance 50% would be due no later than 30 days prior to the event date.
Although we aim to provide you with the best quality products possible, we know that ceramics, china, and glass will chip or break from time to time. Similarly, there are cases where stains on linen rentals remain despite our professional cleaning practices. This is why we add a 10% incidental fee to our rentals to cover damages beyond the usual wear and tear.
Delivery & Pickup
Please see below our delivery area by county.
New Jersey
Sussex, Warren, Hunterdon, Passaic, Morris, Somerset, Essex, Bergen, Hudson, Union, Middlesex, Monmouth, Ocean, Burlington and parts of Mercer County
Pennsylvania
Monroe, Northampton, Lehigh and parts of Bucks County
New York
Manhattan, Rockland and parts of Orange and Westchester counties
If your county is not included, contact us at hello@thespoonandsalt.com or call (908) 818-0400 to see if we can accommodate you.
Typically your order will arrive one to two days before your event. This allows time for you to unpack the tote and set your table in advance. After placing an order we will coordinate a delivery date for you.
Spoon + Salt hand delivers each item in custom totes or tabletop racks designed to hold everything securely.
Your order will be collected on an agreed upon date after your event. We will coordinate a pick-up time with you.
If rental items are not returned on the specified date and time, the renter agrees to pay a late fee as specified in the Rental Agreement. Click here to view the Rental Agreement.
Depending on quantity, location within our delivery area, and delivery date, the fee ranges from $35-$200.
Clean Up Crew
No, you do not have to wash your dishes. If receiving a tote, lightly rinse off any remaining food and drink and place them back in the sleeves they arrived in, and place the sleeves back in the tote for pickup. If tabletop racks are provided, rinse the rental items, and place them back in the racks. Glassware should be placed mouth-side down when returning.
We include "How to Pack Your Tote" instructions with each rental. The printed insert offers visuals showing where to place each item and a QR code with a video tutorial. You can also find that video tutorial here
Special orders and Event Extras typically arrive in tabletop racks. These items should be placed, as they arrived, back in the provided racks. Glassware should be placed mouth-side down when returning.
Our dinnerware, flatware and glassware is cleaned using restaurant-grade dishwashers, and packed in individual protective sleeves.
Yes, all dinnerware items, excluding decorative chargers or placemats, are meant for serving food and drink.
Our dinnerware is all unique and each piece requires different cleaning methods. Please do not place any items in the dishwasher or microwave.
Cancellations & Modifications
If a request for cancellation is made thirty (30) days or less from the scheduled event date, you will not be refunded the rental fees in full.
If a request for cancellation is made between thirty-one (31) to fifty nine (59) days prior to the scheduled event date, you will be refunded 50% of the rental fees, with the exception of the 10% Incidental Fee. The Incidental Fee is a non-refundable fee regardless of when the notice of termination is given.
If a request for cancellation is made sixty (60) days or more prior to the event date, you will be fully refunded the rental fees and will only be responsible for payment of the 10% Incidental Fee. The Incidental Fee is a non-refundable fee regardless of when the notice of termination is given.
Of course, we understand there may be special circumstances, so if you have an emergency please email us at deliveries@thespoonandsalt.com to see how we can help!
Date change requests should be emailed to deliveries@thespoonandsalt.com and a member of our team will help you with your request.
Spoon + Salt cannot guarantee the availability of the rental items for the rescheduled event date. If the rental items are available, you may incur additional fees for Spoon + Salt's services due to the event rescheduling. If you need to reschedule the event date but do not have a confirmed rescheduled event date, then Spoon + Salt will provide you with a credit to be used towards the desired rental items within one (1) year of the original event date. If after one (1) year from the original event date the credit has not been used, you forfeit this credit.
If you would like to make changes to your order email deliveries@thespoonandsalt.com or call (908) 818-0400 and we will do our best to accommodate.
Please note that in no event will the updated order be less than the original order. All requested changes must be submitted via email at least 30 days prior to your scheduled event date.
Events Outside The Home
Yes, we would be happy to work with your vendor for small private or corporate events. Email us at hello@thespoonandsalt.com or call (908) 818-0400 to discuss before placing orders at venues other than your home.
We do have a limited number of place settings per look; however, if you need more than what is offered on the website, please contact us directly at hello@thespoonandsalt.com or (908) 818-0400 to discuss your needs.
Stay In Touch
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